Privacy notice

Draft for the pilot. To be finalised, including the Information Officer's details, before public launch.

What we collect

Your name, email address, preferred language, coaching focus and goal; your coaching conversations, session summaries and actions; the coaching profile that helps your coach adapt to you; and any ratings and feedback you give.

Who can see it

Your conversations, summaries and coaching profile are confidential and visible only to you. No one at The Human Route can read them. The MyRoute team can see your name, email address, how many sessions and actions you complete, your ratings and feedback, and whether a safety concern came up in a session (not what was said).

How it is processed

Conversations are processed by Anthropic's Claude AI to provide coaching, under Anthropic's commercial terms, which do not allow your conversations to be used to train AI models. Data is stored encrypted in our database provider. We never sell your data.

Documents and voice

Documents you share (for example a performance review or assessment report) are read once by the AI to prepare a short summary. The file itself is not stored; the summary is kept, encrypted, with your coaching. If you use voice input, your speech is turned into text by your browser's own speech service (for example Google in Chrome or Apple in Safari) before it reaches MyRoute.

Emails

We email your session summaries and, unless you switch them off on your Account page, check-ins when your actions are due and an occasional reminder if you have not had a session for two weeks.

Your rights under POPIA

You can view, download and delete your data at any time from your Account page. Deleting your account permanently removes your conversations, summaries and profile.

Safety

MyRoute is coaching, not therapy or a crisis service. If a conversation suggests you may be at risk, your coach will share crisis helplines, and the session is flagged to the MyRoute team so that support can be offered.